Confidence in interactions
Convincing – Considerate
Customer satisfaction is a key success factor. But what exactly does this imply for directly dealing with a customer – especially if you are trying to pursue your own interests? A convincing and at the same time considerate approach to customer contact is of paramount importance.
I offer both group trainings and individual coaching sessions as in-house trainings. The specific contents, methods, and scope of these trainings are adjusted to your individual needs.
Possible topics for trainings or coaching sessions are:
- Reflection on roles & relationships
- Customer analysis & profile
- Professionalism & privacy
- Rhetoric & small talk
- Body language & body care
- Dress code & occasions
- Table manners & society
Do you have another issue on your mind?
I am more than happy to develop a training or coaching session on a topic of your choice. Simply send me a message or give me a call, so we can discuss how I can best support you.