Customer satisfaction is a key success factor. But what exactly does this imply for directly dealing with a customer – especially if you are trying to pursue your own interests? A convincing and at the same time considerate approach to customer contact is of paramount importance.

I offer both group trainings and individual coaching sessions as in-house trainings. The specific contents, methods, and scope of these trainings are adjusted to your individual needs.

Possible topics for trainings or coaching sessions are:

• Reflection on roles & relationships
• Customer analysis & profile
• Professionalism & privacy
• Rhetoric & small talk
• Body language & body care
• Dress code & occasions
• Table manners & society